1. Introduction
These Terms cover your use of fixitvellore.in and any repair, installation or servicing you book with Fix It Vellore ("we," "us," "our"), a business based in Vellore, Tamil Nadu, India. Asking for a quote, booking a job or using this site means you accept them. If any of it doesn't sit right with you, please don't book.
2. Service Scope
We repair, install and service four categories of home appliance, and only these four:
- Air conditioners — split and window units: cooling faults, gas, leak repair, servicing and new installs
- Refrigerators — single-door up to French-door: cooling, compressor, gas, thermostat and door-seal work
- Washing machines — front and top-load, semi- and fully-automatic: drainage, spin, drum, motor and setup
- Deep freezers — chest and upright: cooling repair and servicing
We cover Vellore and the towns and villages around it. If you're further out we may still come, possibly with a travel charge — ask us first.
3. Quotes, Pricing & Approval
Anything we say over the phone, on WhatsApp or on this site before a technician has seen the appliance is a rough guide, not a quote. The real price comes after the on-site inspection, as a single figure, before any work starts — and we don't start until you say yes to it. If we open something up and find a second problem that changes the job, we stop and check with you first.
4. Payment Terms
You pay when the job's done, unless we've agreed something else in writing. Cash and the usual UPI / digital methods are fine — the technician will tell you what's accepted. Parts we order in for you sit as a separate line on the quote you approved, so there are no surprises there.
5. Warranty Policy
Every repair our technicians complete comes with a 6-month warranty on that specific fault, the same across all four appliance types we handle.
Cover on a given part follows that part. If a spare carries its own manufacturer warranty that's shorter or longer than 6 months, that period applies to the part instead. The warranty covers our workmanship and parts failing under normal use. It does not cover:
- Damage from misuse, accidents, power surges, or unauthorized repair by a third party after our service
- Pre-existing issues unrelated to the repaired component
- Normal wear and tear, or issues arising from the appliance's age or condition unrelated to our work
- Diagnostic-only visits where no repair was performed
To claim, get in touch with your service ticket details and tell us what's come back. We'll re-inspect, and if it's a valid claim within the warranty period we put it right with no further labour charge.
6. Customer Responsibilities
So the visit goes smoothly and safely, we ask that you:
- Tell us the real brand, model and symptoms when you book
- Give the technician safe, clear access to the appliance at the agreed time
- Mention anything risky, and any earlier repair attempts on the same unit
- Be there yourself, or have another adult there, for the visit
7. Cancellation & Rescheduling
Cancel or move an appointment for free by telling us at least 2 hours before the slot. Later than that, or repeated no-shows, and we may charge a small amount towards the technician's wasted trip — we'll always try to reach you before doing so. We may also have to move a visit ourselves for technician availability, weather or things outside our control, and we'll let you know as early as we can.
8. Limitation of Liability
We do the work carefully and professionally. That said, if a claim arises from our service, Fix It Vellore's liability is capped at what you paid for that job. We're not responsible for indirect or knock-on losses — spoiled food or stock while an appliance is down, for example — except where the law doesn't allow that limit. None of this reduces your rights under the Section 5 warranty.
9. Genuine Parts & Third-Party Components
We fit genuine spares wherever we can get them. When a genuine part isn't available, we'll tell you and only fit a good-quality equivalent once you've agreed. Parts we supply and fit are covered under Section 5. Parts you've bought and given us to fit are not covered by our warranty.
10. Website Use
This site is here to explain what we do and let you ask for a visit. Everything on it is general guidance — nothing becomes a firm quote until a technician confirms it. We may change the content, including any price indications and service descriptions, at any time.
11. Governing Law
These Terms are governed by the laws of India, and any disputes arising from these Terms or our services will be subject to the exclusive jurisdiction of the courts of Vellore, Tamil Nadu.
12. Changes to These Terms
We may revise these Terms as our services or policies change. New versions go up here with a fresh "Last updated" date, and booking with us after that means you accept the current version.
13. Contact Us
If you have questions about these Terms and Conditions, or about a specific service or warranty claim, reach us at: